If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). BROADBAND DATA. You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Username Password Log In Forgot your username or password? Veterans Administration benefits statement. Only eligible consumers may receive ACP discounts. Do not enter any dashes or hyphens. We're here for you, 7 days a week, 7am-12am Eastern. There are no fees associated with this change. Although not typical, the port process can take 24-48 business hours to complete. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. You must opt-in and choose an eligible ACP service plan. An eligible household is limited to one monthly service discount. Veterans Administration benefits statement. Place the SIM Card in your device, usually underneath the battery. Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. An eligible household is limited to one monthly service discount and one device discount. Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Notice letter of participation in a qualifying state, federal or Tribal Program. Offer not available for existing enTouch Wireless customers. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Method 1: Check your enTouch Wireless application status online Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? The following are the Affordable Connectivity Program (ACP) Plan offerings from enTouch Wireless: ACP+Lifeline Plan Offerings (where available): ACP only Plan Offerings (where available): *Service plans include up to the first 6 GBs of data (or lesser allotment designated in plan) at up to 1 Mbps, remaining data up to the designated service plan allotment at up to 512 kbps, and for Unlimited plans only, unlimited data above the service plan allotment at up to 256 kbps. Unemployment/Workers' Compensation benefits statement. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. Be ready with your wireless account number, PIN or password, and billing address. ACP is a federal government program operated by the FCC. It will go through a complete power cycle. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. OFFERS MAY VARY BY STATE and service may not be available in all areas. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. ENTOUCH Smart Building Solutions. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . . UNLIMITED DOES NOT MEAN UNREASONABLE USE. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. B09. Every Q Link Wireless account has an account number. Taxes and fees included with service plan pricing. Lifeline plans and benefits may be maintained without enrolling in the ACP. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. If you need any additional help contact Ting at 1-855-846-4389. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. enTouch Wireless reserves the right to block calls to any country or international number range without notice. entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Copy of last year's State or Federal income tax return. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Build numbers are: B06. Data throttling may apply to users with very high levels of data usage. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. 3 consecutive months' worth of your most current pay stubs. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. 4. Congress recently created the Affordable Connectivity Program, or ACP, which is a new long-term, $14 billion program. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. International calling is enabled for direct communications between 2 people; certain numbers (e.g. That is what we are committed to delivering to you! The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). All you need to do is ask we make it easy! Our representatives are excited to help with anything. Boomerang has been authorized to offer California LifeLine, a government assistance program to qualified California residents. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Mar 24, 2021 1:00 am EDT. Click here to enroll today to see if you qualify! If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. You will need to supply either a credit card or PayPal information. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Step 4: You will be prompted to enter your pin. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. They apologize. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. NOTE: Your account will need to be in good standing in order to proceed. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! conference, chat lines, and premium numbers) are not supported and may be blocked. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. The password is the last 4 digits of that sim card. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. An eligible household is limited to one monthly service discount and a single one-time device discount. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Please refer to enTouch Wireless Terms of Service for more information. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. Consent for calls and texts is optional and can be revoked at any time. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. OFFERS MAY VARY BY STATE and service may not be available in all areas. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Whether its walking you through a Lifeline application, or helping you traverse our website. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Only eligible consumers may enroll. BROADBAND DATA. These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Video typically streams in SD (480p). THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. CA subscribers on the free combination CA Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 25 GBs of data. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! B14. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. Need Assistance? This review was chosen algorithmically as the most valued customer feedback. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. conference, chat lines, and premium numbers) are not supported and may be blocked. Your temporary access token will be sent to the . If you are going to ask "how do I get a cell phone?" go here instead. Lifeline plans and benefits may be maintained without enrolling in the ACP. Login to MyAccount using your email address and password. Online Account Access. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. International calling does NOT include text messaging, picture messaging, or video messaging. Conclusion You can apply for enTouch Wireless Free phones after determining your qualifications to participate in government assistance programs such as Lifeline and ACP. For additional information about broadband speeds, including network limitations, visit https://entouchwireless.com/internet-transparency/. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. Questions? Pick your new T-Mobile plan and phone, either online or in store. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: support@entouchwireless.com Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. enTouch Wireless provides high-speed broadband service to ACP customers. An eligible household is limited to one monthly service discount and one device discount. Only eligible consumers may enroll. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Lifeline Assistance Programs. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Copyright 2022 enTouch Wireless All Rights Reserved. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Carrier on Customer's Account *. Specialties: This location is closed to the public. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Safelink is the oldest and the largest company providing best free government smartphones for years. A Roku account gives you access to the Roku Channel Store. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Offerings vary by state. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. Videos stream at DVD quality (480p). The major problem is that they often shut . Click here to Enroll Today! Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Erik De La Garza / October 21, 2013. Only eligible consumers may enroll. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. For more information about ACP, including plans & eligibility, visit entouchwireless.com/affordable-connectivity-program. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. An eligible household is limited to one monthly service discount and a single one-time device discount. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Any inaccurate information will delay the port process further. All prepaid minutes and payments are generally credited instantly to a Verizon account. Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. GSM coverage required. A fairly complete resource we direct customers to can be found on Prepaid Phone News. Step-by-step guide to get your Mint Mobile account number and PIN. Skip to content. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. Notice letter of participation in a qualifying state, federal or Tribal Program. 2021 ENTOUCH, ALL RIGHTS RESERVED. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. TruConnect's free wireless plans just got better with Amazon Prime. Melanie Pinola As a service. My Account. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. You can pay your bill online with your MyAstound Account, our online bill-pay portal. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. enTouch Wireless reserves the right to block calls to any country or international number range without notice. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Find your state-specific qualifying information here! Participates in the Food Distribution Program on Indian Reservations. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. You can apply your ACP discount to any available enTouch Wireless service plan. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Assurance Wireless has an average consumer rating of 2 stars from 156 reviews. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Service plans are posted on enTouch Wirelesss website at, enTouch Wireless provides high-speed broadband service to ACP customers. The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . enTouch Wireless reserves the right to block calls to any country or international number range without notice. International calling does NOT include text messaging, picture messaging, or video messaging. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Rates do not include taxes & fees, where applicable. For additional information about broadband speeds, visit, The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Power On the phone. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions.