service cloud specialist superbadge challenge 2

With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Could you share a bit more details on what you have done for this step? I'll keep checking if I missed anything. Remember you can only have one assignment rule per object and the instructions specify two routes. Prework and Notes. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. stuck in challenge 6 please help. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Service Cloud Specialist Superbadge - 4,5,6,7. hmmm This looks good. Hello, I passed the first challenge but i still have a question. And it's a little trickybut you can find out if you google it:). Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. @Trailhead baby I am having same error message. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. The key word is "rename." You have to make the article "Linking SP-100 to SP-200" visible to everyone. We can't find a field called 'Question Long Text Area'. Configure a named credential and remote site according to the specifications outlined in the business requirements. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Your help is needed! I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I have created and recreated the Cloud Technical Team support process more times than I can count. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I have sent screen shot of my report to rebecca@capstorm.com . This is really a tricky one. Trailhead Baby, THANK YOU SO MUCH!. Cloudy Technical Team is correct name wise for both the record type and the process. Right now he' taking a nap.so I'm off to edit some reports! This is a fun challenge - if you are, like me, a total Service Cloud novice. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. R&D, A project with Daddy: My favorite daily process! not sure how to troubleshoot this tho..@_@, hmmm! Ensure you group report results correctly. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. I'm whole again. Issue was with the Lightning Page Layout. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Glad you solved the problem! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Could you suggest how to troubleshoot it ? I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. How can you update it as status field is inactive dring recording procedre? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I am the Trailhead Baby! Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. hey,yes it was, i figured out after you replied. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Alas, fingers crossed for the next challenges. I got the stages added - its the 'and assign' that's hanging me up. :), I am unable to solve this. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I am unable to rename the "Service" console , I receive this message when selecting Edit. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. January 07, 2019. donut! Review the steps to create the 'Cloud Technical Team Support Process'.". here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Also, I've included Entitlements in the console. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Test it first by using real email addresses before you hit that button! This, like all superbadges, requires a careful read through the instructions prior to any clicking. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Ensure you set up the routing for Basic Cases properly." I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Hi I am stuck in challenge 6. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Any clues as to what I might be missing? Below are tips and gotchas for each report / dashboard. Did i use the wrong template? Ensure you group report results correctly. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. MVNO Providers3. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Does anybody have a moment to help? Is knowledge set up correctly on the page layout? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I was convinced I was missing something and racked my brains over it. Could you share some details of what you have? Rated Accounts by State The record count for state and account rating are automatically added. I can't figure out what this error means. Start in setup. Thank you sooo much, you were right! on 6th challenge. It is very attractive and impressive. You, my amazing reader, get more than tips for a Salesforce Superbadge. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Billing Topics (Billing_Topics) with Payments and Reimbursements. Usually this is due to some pre-existing configuration or code in the challenge Org. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Add to Trailmix. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Yes! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. thanks a bunch. Case organizers think about the language. I used a new trailhead playground created exclusively for the service cloud badge. I have created data categories and Subcategories and have activated.But have issue with the above error. A support process is similar - different stages apply to each process. Are you sure it is about that? Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Once this was done, I passed the 3rd challenge section. He laughs when I poke his nose and tries to take toys out of my hand. Making dinner for Mom! Hi Trailhead Baby, I'm losing my mind here. Let's do this. Could you shoot over a few screenshots of what you have? on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: .