The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Wondering if this happened to any of you or a similar issue. For extenuating circumstances, please consult theatre management. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Signifies that the rating board has concluded that the film rated may contain some adult material. I went to Applebee's twice and earned 3 TOP GUN tickets. Login to your Regal Crown Club or Regal Unlimited account. Should you wish to purchase more than ten tickets at a time, please place separate orders. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. No record of transaction. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. Activate card. AGENCY BAR+SOCIAL If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Yes! The Regal Crown Club FAQ's can be found here. Please visit your local theatre for specific details. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. How Many Tickets Can I Purchase Online? These boards can cause slip, trip and fall hazards for our guests as well as our staff. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Gift cards also can be purchased at any theater. Parents give the movies their ratings-men and women just like you. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. Do You Sell Group Tickets? Be sure to note the expiration date on your reward and redeem in a timely manner. The ratings do not determine or reflect whether a film is "good" or "bad." Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Not all Regal Entertainment Group locations offer a bargain matinee price discount. 2sandiesmail. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. But the purchase went through according to AMC cause it was using one of my reservations. Still no response from Fandango. They probably make more money scamming than selling tickets!!! How Long Before Fandango Customer Service Answers? All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Enter your details in the chat box and complete your refund request. You'll also get a free ticket on your birthday! Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. I would suggest you avoid this company. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Soliciting or loitering on Regal Entertainment Group premises is not allowed. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. They tell me it isn't their issue and to contact AMC. Please call theatre for any local restrictions. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Regal has taken bold nationwide action in all of it's locations. Is the ratings system a law? Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Totally inflexible. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Can I Purchase Tickets atFandango? The number you need to dial is the number of the theater you bought tickets for. Applicants must also present a negative TB test or chest xray within 6 months of hire. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Once I tried to purchase online they said that my card wasn't activated. For a better experience, please enable JavaScript in your browser before proceeding. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. If your card is registered, the theater can look up your account with your registered phone number or email. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). The only way I could get a credit was if I joined their VIP program. Extremely hard to get a hold of once purchased. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! Fandango offers refunds or exchanges, and there are several ways you can go about it. Enter your email address and the confirmation number. Student discounts are not available online, and are only offered at select Paragon Theaters. Absolute garbage company with terrible customer service! View recurring transaction details for previous monthly payments. JavaScript is disabled. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). How are state attorney generals everywhere not investigating this company?? Since I did not cancel my tickets before the movie the refused to refund tickets. Child tickets are for ages 2-12 . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Check balance. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Here are 8 tips for writing great reviews. Purchased my tickets for Sat and didn't realize the system selected Fri. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Refund Policy Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. To receive a student discount you must currently be a student. It usually takes about 72 hours for the Customer Support team to respond to your query. I realize the last one will be a longshot but I wasn't sure. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Store or bakery-purchased cakes are allowed only with a pre-planned event. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Submitting a film is purely a voluntary decision made by the filmmakers. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. How Do I Change My Seats? When Will the Showtimes Be Available? Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. They should be able to refund to your A-list account. Can I refund my ticket after I make my purchase? Please notify your group sales team member if you do plan on bringing in a cake for your event. View Movie Club Payment Transactions. I bought my ticket on the website, can I transfer it to the Regal mobile app? Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. . There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. They probably make more money scamming than selling tickets!!! Sign up for our e-showtimes by clicking on the email icon on our website home page. What is theDiamond Rewards Loyalty Program? How Does Fandango Refund Tickets by Email? I selected a theater and movie and went to checkout. its a very bad app. Children under 3 are free except in reserved seating and recliner locations. 1/3 spots are taken by a bugged Endgame ticket. I know for certain it was once it was purchased. Phone # on the card went nowwhere, so I googled them. Before leaving the auditorium, please check around your seat for any personal belongings. Also assessed is how each of these elements is employed in the context of each individual film. Ushers may conduct additional photo I.D. for additional tickets. Please see Admittance Procedures for more details. Please visit your local theater's page for specific ticket pricing. Please use the. The theatre employee can access your order by phone number, ticket ID or confirmation number. for proof of age for each additional ticket being purchased. Would give zero stars if I could. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. I have the exact same error. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Do You Sell Gift Cards? Employment Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. I tried 4 times prior to the expiration date to no avail. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. How Do I Apply For aJob? *Excludes 3D and you must have your birth date registered. They are a rip off and terrible customer service. Refunds are available in certain limited circumstances described below. Do You Offer Hearing Devices? Parents should be especially careful about letting their younger children attend. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Note: Admission policies may vary by location due to state or local ordinances. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Do You AllowCostumes? On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Never again. Had a similar problem too, but haven't fixed it yet since I don't know who to call. I will never use this service again and I was shocked when. Join our "virtual" program at this link. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. No recording devices (cameras, video recorders, sound recorders, etc.) I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Called customer service and waited for 40 minutes. The ease of using Fandango was easy. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. Gift Cards Offers. View number of available credits for your Movie Club account. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. When I click the link to print my tickets, the page comes up only as text. I'm now complaining to corporate Fandango is awful! Visit your local theatre the find out details on matinee hours. All Regal Entertainment Group theatres are smoke-free environments. I used Fandango to purchase tix for the new Star Wars movie. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Site shows the same bad phone #. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. They do not call back as promised. In lieu of Birthday Party events, we are offering Private Watch Parties. Arcade The customer service was so good too. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. What is the Dress Code at Paragon Village? Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Hours. I finally happened to hit a movie a could actually use it on, and it won't take the code. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Discounts apply to general admission tickets only. We are proud to partner with studios to promote feature films and will run giveaways and social contests. Precious metals are still not accepted. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Minutes. Locations with student pricing available are listed on this page. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. Last week, I went to make a reservation to see Shazam on the weekend. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Can a rating be changed? Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Any purchase made with a gift card must go to the box office for refunds. Why can't I register the gift card I received? Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. Select "My Tickets" to see your upcoming movies and showtimes. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. G - General Audiences-- All ages admitted. Find out how we combat fake reviews. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. I sent another email to their help desk and no reponse. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. The fee is detailed (listed as "booking fee") on your order summary at checkout. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Promo Code: VDAY23. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So, don't be shy with them at the box office. A month -several emails, 4 phone calls later- still no help! Their credits DO NOT WORK when you go to book tickets. It was their systems error that caused this entire issue! It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! Claim your profile to access Trustpilots free business tools and connect with customers. There's a little square with the broken image . DoNotPay offers you the chance to refund movie tickets online in just a few clicks. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Paragon follows the MPAA guidelines for rated R movies which states:
It was not the theater I had selected and we realized that when they could not scan the ticket code. The matinee hours may vary by theatre location based on market or territory. Sorry, no bartering. Does my theatre offer a student discount? The Regal Crown Club rules can be found here. I received a Fandango giftcard for Christmas. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. FANDANGO Nightmare Company. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. Please click here for further details on how to use your Fandango gift card. Need a receipt? At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. I received my confirmation # and there's a link to view my tickets. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Do not waste your time purchasing from Fandango. Gift cards can be purchased at all or our theater locations or online byclicking here. however i was able to use my credit by loggin in on my laptop to buy tickets. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. It can take up to two weeks for your refund to be completed. 2023 . Legal Reigns supreme. Fandango does not offer partial refunds either. Card would not work. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. #1. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. I can guarantee you. Verification can help ensure real people write reviews about real companies. 1. I have a QR code that is apparently my "mobile ticket" on the app. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Fandango does not offer partial refunds either. The only tickets showing on my account history on Fandango are the ones I actually want. Only to tell me they cant help me & will have to send it to the corporate office. I'd rather sit at home and watch a movie on tv. Guests must be of 17 years of age to purchase a ticket. Please visit our Health & Safety Action In Regards to the Coronavirus page. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. When I went to the website to enter the codes, their system was down. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Should you encounter any issues with the application please contact us at 1-800-541-5555. Present the barcode on your phone to the usher at the theatre for admission. Please see the official rules below. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. I had a line of people behind me and had to by tickets again to get in. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Press question mark to learn the rest of the keyboard shortcuts. Refund requests are not accepted after showtime. Where can I find the Regal Crown Club FAQ's? What is Your Rated R Policy? In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. are permitted to be used within any Regal Entertainment Group facility. This was a horrible experience and customer service was none. 2006-2023 Viewpoints. Will I Geta FREE Movie Ticket on my Birthday? Total RIP OFF. I checked my email with no confirmation and purchase history on there website. Customer service was terrible. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. Did not receive the confirmation email until 1 hour . Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. So hit them up on Twitter and they'll help. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. Senior prices vary by theater. Someone needs to shut them down if they cant do better than this. Concessions are always on the menu with an AMC Gift Card. I received my confirmation # and there's a link to view my tickets. No, the system is not designed to serve the function of "critic." Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Create an account to follow your favorite communities and start taking part in conversations. How do I refund my tickets? You can receive refunds for tickets up to 60 minutes before the showtime. I get home and decide to view my tickets and I can now see the QR Code and a barcode. For questions about gift cards check out or Gift Card FAQ. Check who called Reverse phone lookup. What criteria do they use? No, the rating system is strictly voluntary and carries no force of law. The reservations page on AMC showed a ticket for Avengers Endgame on . Select a movie and showtime, and then proceed to purchase the ticket. Always look for the "No Passes" or "Special Engagement" description next to the film title. Contact your local theatre if you have questions regarding any state or local requirements. PG - Parental Guidance Suggested -- Some material may not be suitable for children. You can exchange the ticket for credit and reuse it for future purchases. 2023 Trustpilot, Inc. All rights reserved. What Do I Need to Pick Up My Tickets? Click Print Receipt under Orders. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. Most of our theaters offer military discounts. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Just ridiculous. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out.
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